New update 4.3.043

[Shirley Anne]

Margaret I don’t know if this will help but someone was having a similar problem in our Beta Testing Group and this was the suggestion -

“If possible, please could you check to see if your printer/scanner drivers have new 64bit versions? On investigation, 64bit versions of Studio will be unable to detect 32bit drivers.”

[Neries]

Margaret I don’t know if this will help but someone was having a similar problem in our Beta Testing Group and this was the suggestion -

“If possible, please could you check to see if your printer/scanner drivers have new 64bit versions? On investigation, 64bit versions of Studio will be unable to detect 32bit drivers.”

Thanks Shirley. I will check Canon's web site.

It does seem strange that it recognises and prints ok but does not recognise the scanner part of the unit.