I was just cutting a load of reindeer for christmas and the screw that the top handle pivots on has sheered off and shot across the room. I am so upset . (and so is DH because it nearly hit him , but I am more upset about my QK)Am I right in thinking they have a lifetime guarantee? Has anyone got experience of getting them replaced? It just does not work at all now. I have emailed QK. What is their customer services like?

Any experience anyone else has had would be great

thanks

Chantal