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Thread: Missing Files

  1. #1
    Dedicated Scrapper Crafty Sandra's Avatar
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    Missing Files

    I have recently bought a new laptop. I have downloaded the software and all appears ok except - the free design files that i received when i first registered my machine a few years ago. Thought they would appear if i connected the Cameo 2 to my laptop but no. All the files that ive bought are in the cloud its just the free ones that are missing.

    Any ideas how to retrieve them?


    Chinese whisper LO swap

  2. #2
    Paper Crafter BowBow's Avatar
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    Sorry I can't help. Missing files are an ongoing problem for me due to changing my email address but it requires Silhouette America to take control of my computer to fix the problem, one day I'll get around to it, in the meantime I just open whichever version has the file I want but it is grossly inconvenient. I'm sure there will be a simple solution to your problem though, if no one can help on here just contact Silhouette America.
    Another Shirley.

  3. #3
    Craft Roboer pkcase's Avatar
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    Sorry, the only way I know is to save important files to an archive CD/DVD.
    Petrina

  4. #4
    Dedicated Scrapper Crafty Sandra's Avatar
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    I have contacted SA but not holding my breath. Last time it took them over a week to respond and they didnt answer my question!!!! Talked about something else completely lol Why i came here.


    Chinese whisper LO swap

  5. #5
    Dedicated Card Maker - Limited Sponsor - Shirley Anne's Avatar
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    Have you gone in to Prefernces Sandra and tried clicking on Restore Pre-loaded designs ?

    Preferences.jpg

  6. #6
    Dedicated Scrapper Crafty Sandra's Avatar
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    Just tried that still not there!!!! Thanks for the suggestion though.


    Chinese whisper LO swap

  7. #7
    Dedicated Scrapper Crafty Sandra's Avatar
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    Ive sorted it thanks.


    Chinese whisper LO swap

  8. #8
    Dedicated Card Maker - Limited Sponsor - Shirley Anne's Avatar
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    Quote Originally Posted by Crafty Sandra View Post
    Ive sorted it thanks.
    Out of interest how did you get them back Sandra

  9. #9
    Dedicated Scrapper Crafty Sandra's Avatar
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    Connected cameo to laptop went to send then library and they appeared. Graphtec GB suggested i tried that way. Yesterday i just connected the cameo and went to the library.


    Chinese whisper LO swap

  10. #10
    Dedicated Card Maker - Limited Sponsor - Shirley Anne's Avatar
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    Quote Originally Posted by Crafty Sandra View Post
    Connected cameo to laptop went to send then library and they appeared. Graphtec GB suggested i tried that way. Yesterday i just connected the cameo and went to the library.
    Thanks for letting us know Sandra

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