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Thread: Missing Files

  1. #16
    Dedicated Scrapper DJG's Avatar
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    I save mine to external drive backed up on another drive just in case I have a problem with my computer and lose them

  2. #17
    Dedicated Scrapper liverbird's Avatar
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    Gosh that couldn't be simpler, thank you Neries.

    pkcase I'm impressed with your archive section.
    Maureen

  3. #18
    Paper Crafter BowBow's Avatar
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    I had another response from Sil.Am. which said "This has been happening to some accounts that have changed emails and it is definitely a more advanced concern. To get you more help and to expedite this troubleshooting process, the next step will have to be a call with our senior software specialist." Then follows instructions to schedule a call back and how to enable 'remote access' to my computer.
    To be honest I'm not sure that I can be bothered, I'm suffering intermittent health problems and never know from day to day how I'll be feeling so perhaps I'll just use V.3 when there's a file I want that isn't available on my current version 4.2.279. Life seems to have become so complicated since the age of technology!
    Shirley

  4. #19
    Dedicated Scrapper liverbird's Avatar
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    so does this move the entire library to wherever, or merely copy it. I would just like to back it up
    Maureen

  5. #20
    Dedicated Scrapper Neries's Avatar
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    Quote Originally Posted by BowBow View Post
    I had another response from Sil.Am. which said "This has been happening to some accounts that have changed emails and it is definitely a more advanced concern. To get you more help and to expedite this troubleshooting process, the next step will have to be a call with our senior software specialist." Then follows instructions to schedule a call back and how to enable 'remote access' to my computer.
    To be honest I'm not sure that I can be bothered, I'm suffering intermittent health problems and never know from day to day how I'll be feeling so perhaps I'll just use V.3 when there's a file I want that isn't available on my current version 4.2.279. Life seems to have become so complicated since the age of technology!
    Shirley
    It definitely has Shirley.

    Quote Originally Posted by liverbird View Post
    so does this move the entire library to wherever, or merely copy it. I would just like to back it up
    Maureen exporting your library is only exporting a copy to your computer.

  6. #21
    Dedicated Scrapper liverbird's Avatar
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    Thank you Neries, I was about to have a go earlier and thought I may be moving it somewhere else. No doubt I wouldnt be able to find it then
    Maureen

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