downloads from store

[liverbird]

I've just downloaded a couple of files from the store and can't find them anywhere. tried update library, it did something don't know what! Still no files. where do I look?

[Crafty Sandra]

What version are you running of silhouette?

[liverbird]

4.3.356ss

[Crafty Sandra]

Ok cant help I had to update from 3.8 cos library wouldn't update from a version lower than 4. Hope someone can help you.

[DJG]

I'm using V4.4.075 but as the software is constantly been updated/altered I don't know if yours will look the same. I can find my file's in the all file's folder or in the recent download folder

[liverbird]

Thank you. I had to update cause I was having a problem with pixscan, a previous update had messed it up.

I got in touch with silhouette and they gave me the following advice, which worked. (in case helps someone with same issue)

Please perform the steps listed below to ensure a proper sync of your Silhouette Studio User library:

Ensure the latest Silhouette Studio® software version is in use

As found at
http://www.silhouetteamerica.com/sof...houette-studio

Open the Silhouette Studio® software.

If already open, please Restart the software.

Go to
Library
in the Silhouette Studio® software

File
>
Library
>
Library

If you are prompted to Sign in, please follow through using your Silhouette Account email address and password

If already signed in, click the blue Sync button in the bottom left corner


If you are still missing your downloads, please proceed with the following:

Open the Silhouette Studio® software

Click on the STORE tab in the upper-right corner

Or go to
View
>
Show Store

Log in to your user account

Click on the profile icon in the upper-right corner

Select
Recover All Downloaded Designs

Select
Find and Sync Missing Items

This process will initiate a Library Sync. Any images that have not been downloaded will shortly appear in the Recent Downloads folder, inside the Designs folder, in the library.

[DJG]

Thank you. I had to update cause I was having a problem with pixscan, a previous update had messed it up.

I got in touch with silhouette and they gave me the following advice, which worked. (in case helps someone with same issue)

Please perform the steps listed below to ensure a proper sync of your Silhouette Studio User library:

Ensure the latest Silhouette Studio® software version is in use

As found at
http://www.silhouetteamerica.com/sof...houette-studio

Open the Silhouette Studio® software.

If already open, please Restart the software.

Go to
Library
in the Silhouette Studio® software

File
>
Library
>
Library

If you are prompted to Sign in, please follow through using your Silhouette Account email address and password

If already signed in, click the blue Sync button in the bottom left corner


If you are still missing your downloads, please proceed with the following:

Open the Silhouette Studio® software

Click on the STORE tab in the upper-right corner

Or go to
View
>
Show Store

Log in to your user account

Click on the profile icon in the upper-right corner

Select
Recover All Downloaded Designs

Select
Find and Sync Missing Items

This process will initiate a Library Sync. Any images that have not been downloaded will shortly appear in the Recent Downloads folder, inside the Designs folder, in the library.

Thank you that will be helpful for others if they're having the same problem. I hope you've sorted it
now

[liverbird]

yes thank you.

[DJG]

yes thank you.

I'm glad you're sorted

[BowBow]

Yes, thank you Maureen, that is useful, I'm not convinced that all the files I've bought are in my Library but I've never used Sync. Will give it a go sometime.
Shirley

[liverbird]

I had 11 come down, when I had only bought 2. Having said that some were the free ones, which i assumed had come down. So prepare for a deluge!