I have recently been completely unable to cut as the machine.... Silhouette Cameo1 Designer... shows as being unconnected.

Going through the troubleshoot, I found under devices that the USB support was showing that the PnP driver code 10 was at fault.
That's sounds a bit knowledgeable but I haven't a clue really.
Has anyone else had this fault ? If so, what to do?
Silhouette America are being rather slow to respond.

Any help would be greatly appreciated!