I've just downloaded a couple of files from the store and can't find them anywhere. tried update library, it did something don't know what! Still no files. where do I look?
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I've just downloaded a couple of files from the store and can't find them anywhere. tried update library, it did something don't know what! Still no files. where do I look?
What version are you running of silhouette?
4.3.356ss
Ok cant help I had to update from 3.8 cos library wouldn't update from a version lower than 4. Hope someone can help you.
I'm using V4.4.075 but as the software is constantly been updated/altered I don't know if yours will look the same. I can find my file's in the all file's folder or in the recent download folder
Thank you. I had to update cause I was having a problem with pixscan, a previous update had messed it up.
I got in touch with silhouette and they gave me the following advice, which worked. (in case helps someone with same issue)
Please perform the steps listed below to ensure a proper sync of your Silhouette Studio User library:
Ensure the latest Silhouette StudioŽ software version is in use
As found at
http://www.silhouetteamerica.com/sof...houette-studio
Open the Silhouette StudioŽ software.
If already open, please Restart the software.
Go to
Library
in the Silhouette StudioŽ software
File
>
Library
>
Library
If you are prompted to Sign in, please follow through using your Silhouette Account email address and password
If already signed in, click the blue Sync button in the bottom left corner
If you are still missing your downloads, please proceed with the following:
Open the Silhouette StudioŽ software
Click on the STORE tab in the upper-right corner
Or go to
View
>
Show Store
Log in to your user account
Click on the profile icon in the upper-right corner
Select
Recover All Downloaded Designs
Select
Find and Sync Missing Items
This process will initiate a Library Sync. Any images that have not been downloaded will shortly appear in the Recent Downloads folder, inside the Designs folder, in the library.
Quote:
Originally Posted by liverbird
Thank you that will be helpful for others if they're having the same problem. I hope you've sorted it
now
yes thank you.
I'm glad you're sortedQuote:
Originally Posted by liverbird
Yes, thank you Maureen, that is useful, I'm not convinced that all the files I've bought are in my Library but I've never used Sync. Will give it a go sometime.
Shirley
I had 11 come down, when I had only bought 2. Having said that some were the free ones, which i assumed had come down. So prepare for a deluge!