Originally Posted by
Shirley Anne
Further update - This is what Silhouette are sending to customers but I have been told that although this is a Windows problem Silhouette are continuing to investigate to see if it is possible for them to develop an installable driver for the Cameo 1 and Portrait 1 - seems like they are trying their best but it may not be possible as it is really out of their hands. Mac users shouldn't have this problem.
"As of August 1, 2019 Silhouette America is no longer able to support USB connection between Windows 10 (1809, 1903, or above), particularly USB 3.0, or other related newer hardware and the following Silhouette models:
- CAMEO 1
- Portrait 1
- Silhouette SD
- Original Silhouette
We apologize for any frustration or inconvenience this may cause. Unfortunately, as some technology advances, we are eventually unable to provide compatible hardware to accommodate these changes."