Silhouette Studio Library

I picked up a nasty 'your Windows needs sorting page so phone this number' with an authentic American accent telling me what to do, while I was searching eBay earlier in the week. I could not click it closed so shut down my p.c. Ran my virus checker which found nothing but it opened again in Windows Edge so only way to get rid was to run disc clean and delete what I could. Trouble was my p.c. did not recognise printer after, so sorted that.

Now when I open Studio I can't see any of the my folders in my Library even though it has synced with the Cloud. I can click on all designs and see them all and the ones above in local folders. Also I can click and see fonts and papers but not the main library, nothing happens when I click on it. I am using the latest Beta version.

Did you actually click on the little + icon in the Library folder within the cloud ?

I agree with Shirley. Although to be honest I wouldn't have phoned the number there are too many scams going around, hopefully yours was genuine but I'm not sure how anyone else would know about your pc Margaret that's why I always have "allow remote control to my pc" unticked

Shirley one click on the green tick in the cloud and the list below vanishes, click again the list appears.

Doreen no way would I ever phone and let them take over my computer even though it was an 0800 number. It frighten the life out of me at the time but I did realise it was a scam.

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Originally Posted by Neries

Shirley one click on the green tick in the cloud and the list below vanishes, click again the list appears.

Doreen no way would I ever phone and let them take over my computer even though it was an 0800 number. It frighten the life out of me at the time but I did realise it was a scam.

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I had a similar experience some time ago. I had just upgraded from windows 8.1 to 10 - my computer was shouting out me that it was infected with a virus and all sorts of things were flashing up on the screen- it was quite a frightening experience! There was an 0800 number to ring but there would be no way I would do that. I tried to do a virus check but was unable to and in the end I reverted back to 8.1 just to get rid of it and then upgraded to 10 again.

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Originally Posted by Neries

Shirley one click on the green tick in the cloud and the list below vanishes, click again the list appears.

Doreen no way would I ever phone and let them take over my computer even though it was an 0800 number. It frighten the life out of me at the time but I did realise it was a scam.

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I wouldn't even have phoned them Margaret :( .Are all your files there when the folders appear

To avoid this I always save my designs, with a jpeg clip with same file name, to my hard drive and then back up on an external drive.

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Originally Posted by DJG

I wouldn't even have phoned them Margaret :( .Are all your files there when the folders appear

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Doreen I did not phone them.

I could not close Edge so I shut my computer down. Turned off our router and waited an hour. Turned p.c. back on and turned off the WiFi. Ran a virus checker. Checked that everything was still all there. Opened Edge but that page was still there without the voice and again could not close Edge. Back to shutting off my p.c. Left it then until the following day, found Windows Clean up and ticket all the boxes including cookies, history, temporary internet files. Rebooted, turned p.c. WiFi back on and when I opened Edge it had gone thankfully.

All I can think of is that ticking all the boxes in Windows Clean up has affected Studio software from showing the Library files in the Cloud. Also my Curio files are not showing in local user. I had to go hunting to find out why my printer would not work. I ended up clicking a box in the start up in Windows Administrative Tools in Windows 10 and my printer worked.

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Originally Posted by Neries

Doreen I did not phone them.

I could not close Edge so I shut my computer down. Turned off our router and waited an hour. Turned p.c. back on and turned off the WiFi. Ran a virus checker. Checked that everything was still all there. Opened Edge but that page was still there without the voice and again could not close Edge. Back to shutting off my p.c. Left it then until the following day, found Windows Clean up and ticket all the boxes including cookies, history, temporary internet files. Rebooted, turned p.c. WiFi back on and when I opened Edge it had gone thankfully.

All I can think of is that ticking all the boxes in Windows Clean up has affected Studio software from showing the Library files in the Cloud. Also my Curio files are not showing in local user. I had to go hunting to find out why my printer would not work. I ended up clicking a box in the start up in Windows Administrative Tools in Windows 10 and my printer worked.

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Sorry Margaret I misunderstood the part of you post when you said there was an authentic American accent telling me what to do I assumed you'd phoned the number given and that was how you knew about the American voice. Glad you managed to get rid of whatever it was (maybe a trojan or virus) and got your printer working. Maybe a call to Brian on Monday will shed some light on what happened to your files

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Originally Posted by knitkath

To avoid this I always save my designs, with a jpeg clip with same file name, to my hard drive and then back up on an external drive.

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I have mine backed up the same way

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Originally Posted by DJG

Sorry Margaret I misunderstood the part of you post when you said there was an authentic American accent telling me what to do I assumed you'd phoned the number given and that was how you knew about the American voice. Glad you managed to get rid of whatever it was (maybe a trojan or virus) and got your printer working. Maybe a call to Brian on Monday will shed some light on what happened to your files

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Oh no the page which opened came with that American voice when I was connected to the internet, the scum bags. Seems they troll Ebay, find a seller and stick the virus on the seller's account. Ebay will get a report about it and gets rid of what could be a innocent seller.

I was looking in my documents and found a file titled 'My Library which had my exported to a while ago. Went back to Studio, imported my library and it worked, but not my Curio files or the free files I exported to this file. So hoping when I connect my Curio they will appear. Not sure about the missing download files.

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Originally Posted by Neries

Oh no the page which opened came with that American voice when I was connected to the internet, the scum bags. Seems they troll Ebay, find a seller and stick the virus on the seller's account. Ebay will get a report about it and gets rid of what could be a innocent seller.

I was looking in my documents and found a file titled 'My Library which had my exported to a while ago. Went back to Studio, imported my library and it worked, but not my Curio files or the free files I exported to this file. So hoping when I connect my Curio they will appear. Not sure about the missing download files.

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Some people have nothing better to do with their time except cause problems for others

had two friends had a similar experience with the voice thing. one ignored it and switched everything off and when he went back in the computer was locked! so he shut it down overnight and was ok after.
the other friend, not computer savvy, rang the number and they managed to talk her into letting them sort it out for a fee! which she paid. She had to take the whole thing to someone to debug in the end.

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Originally Posted by liverbird

had two friends had a similar experience with the voice thing. one ignored it and switched everything off and when he went back in the computer was locked! so he shut it down overnight and was ok after.
the other friend, not computer savvy, rang the number and they managed to talk her into letting them sort it out for a fee! which she paid. She had to take the whole thing to someone to debug in the end.

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What a shame why don't those who make the virus's/Trojans etc put their time to better use......there are some really rotten people in the world today

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Originally Posted by liverbird

had two friends had a similar experience with the voice thing. one ignored it and switched everything off and when he went back in the computer was locked! so he shut it down overnight and was ok after.
the other friend, not computer savvy, rang the number and they managed to talk her into letting them sort it out for a fee! which she paid. She had to take the whole thing to someone to debug in the end.

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Your poor friend, they are real scum bags out to make money.

Well that did not last long. Next time I opened Studio Cloud Library still not there, so imported again. Also I can't export my library, the link is missing only import.

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Originally Posted by Neries

Well that did not last long. Next time I opened Studio Cloud Library still not there, so imported again. Also I can't export my library, the link is missing only import.

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If you're using beta and a previous version worked for you I would go back to that version Margaret unless you'd rather wait and speak to Brian tomorrow

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Originally Posted by DJG

If you're using beta and a previous version worked for you I would go back to that version Margaret unless you'd rather wait and speak to Brian tomorrow

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Doreen I had uninstalled the Beta version and gone back to V4.1.20 but there was still no way to export my library, only import. Uninstalled that and have now installed V3.8.211 but still no way to export my library. I have now got my Curio files by having my Curio switched on but looks like I have lost the files which came with my Robo and original Cameo.

[QUOTE=Neries;6698900]Well that did not last long. Next time I opened Studio Cloud Library still not there, so imported again. Also I can't export my library, the link is missing only import.[/QUOTE

You aren’t trying to do this from the design page are you as you have to do it from the library page - you should be able to right on the Local User library section Select Export ‘Local User’… Select your export destination Select OK. Same thing applies for the Cloud section too.

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Originally Posted by Neries

Doreen I had uninstalled the Beta version and gone back to V4.1.20 but there was still no way to export my library, only import. Uninstalled that and have now installed V3.8.211 but still no way to export my library. I have now got my Curio files by having my Curio switched on but looks like I have lost the files which came with my Robo and original Cameo.

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Did you not have your Robo files saved externally Margaret. I have all my files including the GSD's saved as individual files rather an export on an external drive. I hope Shirleys suggestion helps you

[QUOTE=Shirley Anne;6698946]

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Originally Posted by Neries

Well that did not last long. Next time I opened Studio Cloud Library still not there, so imported again. Also I can't export my library, the link is missing only import.[/QUOTE

You aren’t trying to do this from the design page are you as you have to do it from the library page - you should be able to right on the Local User library section Select Export ‘Local User’… Select your export destination Select OK. Same thing applies for the Cloud section too.

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Thanks Shirley that worked. :thanks:

I was in Library, clicking file, scrolling down to Library and clicking on that which only comes up with import.

Glad Shirleys suggestion helped Margaret

Pleased it worked Margaret

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Originally Posted by DJG

Did you not have your Robo files saved externally Margaret. I have all my files including the GSD's saved as individual files rather an export on an external drive. I hope Shirleys suggestion helps you

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Doreen yes I do have my Robo files saved on my computer. No pictures, just 3 files with lots of templates on as it was quicker at the time to do that than individual ones. Not sure about my original Cameo ones as after importing my saved backup Studio files I have 200 in the local user folder under Recent downloads. I know 100 are the Cameo 3, 50 are my Curio. That leaves 50 but I did have 51 in my original Cameo library. Papers I dragged and dropped into Patterns are missing too. I can find them again as they are in their original jpeg files.

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Originally Posted by Neries

Doreen yes I do have my Robo files saved on my computer. No pictures, just 3 files with lots of templates on as it was quicker at the time to do that than individual ones. Not sure about my original Cameo ones as after importing my saved backup Studio files I have 200 in the local user folder under Recent downloads. I know 100 are the Cameo 3, 50 are my Curio. That leaves 50 but I did have 51 in my original Cameo library. Papers I dragged and dropped into Patterns are missing too. I can find them again as they are in their original jpeg files.

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It's good that you still gave them Margaret