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I have recently been completely unable to cut as the machine.... Silhouette Cameo1 Designer... shows as being unconnected.
Going through the troubleshoot, I found under devices that the USB support was showing that the PnP driver code 10 was at fault.
That's sounds a bit knowledgeable but I haven't a clue really.
Has anyone else had this fault ? If so, what to do?
Silhouette America are being rather slow to respond.
Any help would be greatly appreciated!
Have you tried updating the driver, you can find instructions here https://www.silhouetteamerica.com/pr...not-connect-pc . You need to scroll to the 7th paragraph down - Updating the USB Printing Support Driver.
Thank you so much for responding.
That looks like a familiar process but the actual set out of the page doesn't so I shall have a go later.
Meanwhile I have heard from Silhouette that they no longer support Cameo 1 From the beginning of this month! What do I do? Throw it in the dustbin?
Thanks again. Shall let you know what happens given your instructions.
Yes....I have gone through these steps. There must be something wrong with the driver itself.
Many thanks Shirley Anne. It could have been just the ticket!
You could always call Graphtec GB to see if they can help as they are the UK distributors and are very helpful - tel 01978 666700
I have done so once when I couldn't define the problem. Shall try again.
Thanks.
I have had the same problem for about a year now. I can get it to work by doing one or all of the following:Quote:
Originally Posted by Robyn
- Make sure I am connected to the Internet before I turn on the machine.
- Open the program before I turn on the machine.
- Reboot my PC.
- Move my file from Archive disc to my main PC before opening the file.
I hope you let us know how you get on with it.
Thank you for that.
I have done everything except the last one.
What is an archive disk?
So nice to know I am not alone!
An archive disc is when you save a file you have created to a separate CD/DVD.Quote:
Originally Posted by Robyn
I save all my designs to a separate CD/DVD. The only ones I keep on my PC are the ones I use a lot.
It seems as thought it is a lot of work but when you save each one as you create it, the task is not so bad. Over th years I have had my old PC's crash and one time I could not recover any fie.- So I learned the hard way.
I also found that if the power goes out in the middle of saving a file, the file does not save - and everything is lost.
Best regards,
That makes sense.
However, since my files at the moment are all on the PC, I shall have covered that one.
I wonder if you are referring to a problem I have always had with Silhouette. It rarely works first time so have had to do what you are doing now.
That is a good hint re archiving stuff on DVD. It is all in one place as well. I find remnants of files all over!
Thank you
I have been told that Silhouette will be making an official response regarding this problem very soon. It appears the recent Windows 10 update is causing usb problems for the Cameo 1 and Portrait 1. Apparently it's not just Silhouette products that are affected it's also some devices such as printers, scanners etc that use a 1.0 connection.
Are you able to cut from the SD card ?
Thank you Shirley Anne. Very interesting.Quote:
Originally Posted by Shirley Anne
Further update - This is what Silhouette are sending to customers but I have been told that although this is a Windows problem Silhouette are continuing to investigate to see if it is possible for them to develop an installable driver for the Cameo 1 and Portrait 1 - seems like they are trying their best but it may not be possible as it is really out of their hands. Mac users shouldn't have this problem.
"As of August 1, 2019 Silhouette America is no longer able to support USB connection between Windows 10 (1809, 1903, or above), particularly USB 3.0, or other related newer hardware and the following Silhouette models:
- CAMEO 1
- Portrait 1
- Silhouette SD
- Original Silhouette
We apologize for any frustration or inconvenience this may cause. Unfortunately, as some technology advances, we are eventually unable to provide compatible hardware to accommodate these changes."
Thank you for the updated information. If I read this correctly- SIlhouette will no longer support Windows 10 or above-Quote:
Originally Posted by Shirley Anne
so why bother and buy any of their machines or software?
Does anyone know of a good cutting machine that is supported by the maker? I need to get my information correct before I tell folks on FaceBook, Twitter, Pinterest, Wordpress and my other social media to stop buying GraphTec or Silhouette and also recommend what new brand they should buy.
No you have misunderstood Pertrina. Silhouette will definitely support Windows 10 it is just that the latest Windows update does not support usb 1 connections (which is what the older Cameo 1, Portrait 1 and SD have) if connecting via usb 3 - which means these older machines may not work if they are plugged in to a usb 3 port on your computer . Later models are not affected and the older models may be able to connect if your PC has a usb 2 port. This problem is caused by Windows NOT Silhouette and can affect other usb 1 devices such as printers, scanners etc so it is not just isolated to Silhouette products. It may be that Microsoft themselves will issue a fix although it is probably a case of Microsoft trying to force everyone to update hardware as usb 1 is many years old.Quote:
Originally Posted by pkcase
Quote:
Originally Posted by Robyn
Have you tried a different USB cable (incorrectly referred to as a USB printer lead) and in a different USB port? The blue coloured USB ports are USB 3.0 (which also supports USB 2.0 and USB 1.0).
In the Device Manger, does it say ‘Unknown Device’ (with the machine turned on it should say ‘USB Printing Support’)? See the section “Testing Hardware Connection” https://www.silhouetteamerica.com/pr...not-connect-pc
I’ve tried a Silhouette Portrait on Windows 10 1903, in a USB 3.0 port, and with Silhouette Studio V4.2.471, and not surprisingly it worked okay. The statement says ‘from the 1st August’, and that release and the latest Beta release are before that date.
The statement from Silhouette America is confusing. Those machines listed act like they are a USB printer, and uses Microsoft’s default USB Printing Support Driver (the version loaded with my Portrait plugged in is from 2006)!
USB 1.0 can be classed as a low speed (1.5 Mbit/s) or full speed (12 Mbit/s), depending on what device is connected. USB printers, USB keyboards, and USB mice, and others are all USB 1.0 devices. Microsoft is NOT going to stop supporting USB 1.0 anytime soon!
Is it just a coincidence that the new Silhouette Cameo 4 is about to be released?
Ian
I've been looking in to this problem for the last few days and it only seems to affect certain USB chipset & device combinations. I can use a Cameo 1 & Portrait 1 without a problem on my PC with Windows 10 v1903 but my colleague cannot, the devices show with an error in device manager. It seems to be an issue with how Windows is allocating resources on device startup, and if you keep reconnecting the USB it will sometimes work but only very rarely.
Weirdly, I actually got the Cameo 1 to connect again by using a USB 3.0 Hub (this Hub specifically but other types of hub may work too). If I plug the Cameo in to the Hub it works, if I plug the Cameo directly in to the PC, it doesn't. I can't say for sure if using a hub would work for everyone but two other users I've been in communication with have also purchased this hub, and it worked for them too, so there is some hope for a workaround at least. I thought I'd share this info in case others wanted to try it.
It's a very strange situation and I am hoping Microsoft can release an update to resolve this.
Just got back having given up. I can still use an old laptop but it isn't the same!
Meantime the havoc seems to be spreading.
Shall explore the Hub solution.
Thank you to everyone who has replied.
Hooraaah!
Thank you so much BrianP. I bought that splitter and it sorted the problem. I have my Cameo back.
I should have thought that solution was totally counterintuitive and have no idea how you got there. However got there you did and I am so grateful.
many thanks
Be aware that Silhouette have brought out a way of circumventing the issue. Check Silhouette America.
Just replied on your other postQuote:
Originally Posted by Robyn
Were these tested using USB 2 or 3 ports?Quote:
Originally Posted by BrianP
The computers that failed to connect to earlier machines, do the later machines work okay?
On a Windows 7 machine, I had problem with some USB devices not working. When they were plugged into a USB hub, they worked! I’m not too sure if it was a hardware/connectors issue, or something else.
I was using an experimentally USB device (I can’t remember what it was, or what it), and it worked okay with an USB extension lead, but not without the extension lead!
A hardware USB port analyser, and/or software USB Port analyser software, can be used to see what happens when the USB machine is first plugged in.
Regarding the firmware update https://www.silhouetteamerica.com/fa...Oez8xtysRikyfQ
If it’s a Windows 10 problem, why update the firmware? The Silhouette machines cannot detect what Operating System is being used, so what would happen if the firmware updated machines were connected to non-Windows 10 machines or previous Windows 10 machines (before release 1809)?
What exactly have the Graphtec engineers changed in the firmware?
Ian
The link on the firmware update says it from Silhouette America
As Doreen says the update was released by Silhouette America and they work with the firmware developers who are actually in Japan.
Silhouette America is a subsidiary of Graphtec Corporation in Japan http://www.graphteccorp.com/contact/headquarters.html
Many years ago, I had a conversion with Neil Roberts (then the National Account Manager) of Graphtec GB, and he mentioned that the engineering division of Graphtec developed/produced the Silhouette/Craft ROBO craft cutters (Graphtec also produce vinyl cutters for industry use).
It doesn’t really matter who made the changes, it’s more important as what they were, in relation to the ‘Windows 10’ USB problem, and if there could be problems if used with other Operating Systems.
Ian
No changelog has been given but considering the Cameo 2 (and newer) machines don't suffer from this problem, it would be fairly safe to assume that whatever firmware changes were made over the years that prevented the newer machines from having this issue, has been back ported to the older machines firmware. Also, as Cameo 2 (and newer) machines don't have problems with other OSs, there is nothing to suggest the Cameo 1 with new firmware would. In fact, I've tested a Cameo 1 with this latest firmware on Windows 7, and I even fired up an old Windows XP machine running Studio v2.4, and it worked fine on both.Quote:
Originally Posted by The Wizard
The newer machines may have newer/different micro-controllers, with different USB hardware, and a different USB stack/library. Any firmware releases would usually be decided by senior company executives (they were when I worked in the digital set-top box industry as a software engineer), who would want to know exactly what the changes made were, the size (lines of code) of the changes, and any possible risks that the changes would have.
It’s good that you’ve tested the new firmware with different operating systems Brian :).Quote:
Originally Posted by BrianP
Ian
Hello, I see this thread is an old one, but I discovered it when I was googling for a vinyl cutter. I'm an elementary school teacher and we have to buy a cutting machine so I was just wondering which model is better. I read already that Cricut and Roland are fine, but on review websites there is no roland at all, and a friend of mine told me she was advised cricut, too, and regret after. So please, if someone will read this thread and have experience of work with vinyl cutters, let me know
Hi SweetVinegar as this group is sponsored by Graphtec who are the UK distributors of the Silhouette machine's it would be unfair to recommend other makes of machine. I would put your post in the general scrapping group here https://www.ukscrappers.co.uk/boards...eral-ScrappingQuote:
Originally Posted by SweetVinegar
or the community chat here https://www.ukscrappers.co.uk/boards...Community-Chat to see what others recommend.
Hi SweetVinegar. I am bias in favour Graphtec/Silhouette machines having owned 5 machines since 2009 and still have 3 would recommend them. None have had problems mechanically, only a few software issues. The software is always being updated as machines have been improved but still works with older models and the basic edition is free. Anyone can download it from the Silhouette America web site. I have only used vinyl a few times with no problems and it was easier to cut than the materials I normally use like card.Quote:
Originally Posted by SweetVinegar
The parent company Graphtec Japan make vinyl cutters and plotter for industry. GraphtecGB are in Wrexham, North Wales and their customer service is the best.
It seems that the latest Windows 10 is causing problems in many areas. I have been struggling with a new laptop which, if you were to go by the physical specs, should be way faster than my old one, which died suddenly on me. However, using programs like CorelDraw is significantly slower than it used to be with my old pc. I have updated drivers for everything but still have problems. It is a shame that Microsoft have such a monopoly. In the past I tried Linux but there is not much support for it by the bigger software developers. I realise that I could switch to a Mac but they also have drawbacks.