Recieved this back. I am working through the video. Seems easy to follow.
Thank you for contacting us. My name is Heather and I will be helping you with your questions or concerns.
It sounds like you have questions about using Pixscan with your Portrait. I am sorry about any frustration this may have caused!
This is most commonly caused by the image being imported into the software. The photo should be retaken with the following items checked, and corrected if necessary, in order to correct this concern:
The mat is on a flat surface
No zoom is used
Lighting is even
The entire mat is not clearly visible in the image
The PixScan™ mat is clean and flat (no bent corners or edges)
The PixScan™ mat covers at least 30% of the image area
The intended image on the mat is contained within the black cut border
Please also ensure the steps to import the image are being completed correctly. These steps can be found here,
http://www.silhouetteamerica.com/faq...xscan-overview
The following video class is fantastic for learning all about Pixscan:
http://www.silhouette101.com/archive...can-like-a-pro
If you have any questions about Pixscan after view that class, please let us know!
Thank you,
Heather U.
Silhouette Support Team