Hi there quick update have received a letter from the gentleman this morning and I quote Unfortunately your interpretation of the regulations does not entitle you to a refund for goods as the items have been clearly used a simple call to the Citizens Advice will clear this up for you Your machine is waiting here for collection we will of course return the machine to you once you pay the courier fee of £9.50 well what to do make of that of course the machine has been used how did I know it would not cut and by his own admission he has been using it in his shop to show other people Pippa.X