Silhouette stops before finished

[DJG]

I am still fighting with them to get my money back i am afraid. They promised me a refund over a week ago but there is still no sign of it. I have now opened a paypal dispute with them.

As you paid by Paypal they should be able to push C&C to give a refund Helen

[ellygreen]

Good news at long last. After threatening them with legal action and going public on my facebook wall with them tagged to it. I have now at long last been given an instant refund yippeee. Just shows you don't let them keep telling you to wait x amount of time push for what is rightfully yours they have no right to treat their customers in such away.
Now all i got to do is decide where i wish to purchase my new machine from lol

[ellygreen]

Oh well even better A have it on offer at moment think i might go with them. I got a feeling their customer service is far more superior

[DJG]

Oh well even better A have it on offer at moment think i might go with them. I got a feeling their customer service is far more superior

Really pleased you've got your refund Helen. Someone else was going to buy one from A until they realised it was from the USA and had the wrong voltage so I would make sure it's ok for the UK

[ellygreen]

Yes this one is from the uk i am sure Doreen. It is arriving tomorrow before 1pm so i am sure it must be. Really can anything else go wrong lol
Fingers and toes crossed for me please

[ellygreen]

Yes i just checked Doreen defo from uk and has uk plug

[DJG]

Yes i just checked Doreen defo from uk and has uk plug

Brilliant I hope you find this one better Helen and what a quick delivery

[ellygreen]

I tried the v3 software again today but it still will not work for me so it looks like I will have to stick with the v2 versions

[DJG]

I tried the v3 software again today but it still will not work for me so it looks like I will have to stick with the v2 versions

Hopefully a new update will be released soon that will solve whatever is causing the problem Helen, I'm sure you can't be the only one who has trouble with V3

[ellygreen]

I am so excited my new machine arrived at 10am this morning and i have been testing it to its limits ever since lol. It works perfectly on the V2.7.0 software but anything above that it then runs into problems. So i am sticking with the V2.7.0 software and forgetting that i even own the pixscan mats lol. Least i got my machine back working

[DJG]

I am so excited my new machine arrived at 10am this morning and i have been testing it to its limits ever since lol. It works perfectly on the V2.7.0 software but anything above that it then runs into problems. So i am sticking with the V2.7.0 software and forgetting that i even own the pixscan mats lol. Least i got my machine back working

Really please for you Helen, we won't see you for days now

[ellygreen]

[DJG]

[Neries]

Helen so please you eventually received your refund and bought another machine from elewhere. A great shame that you still have the Studio software problem with V.3.

Has Brian been any help on the software problems with V.3?

[ellygreen]

Unfortunately Brian was unable to help with that side of the problem but i am very grateful to him for all his help over a span of two weeks to actually get it pin pointed to it being a software issue and not a machine issue. He is a very kind and helpful man