Quote Originally Posted by ellygreen View Post
I don't know how it works on a Mac but i do know that on windows if you uninstall something it does not always get rid of the programme completely it leaves bits behind and you have to go delete those manually. If you don't it won't do a completely fresh install. I know how to do all that for the studio on windows but have no clue with a mac. Another thing someone was having trouble the other day trying to install V4 on their windows pc. She had bluetooth switched on on the machine but also had it plugged in with the USB cord, I told her to try turning off the bluetooth and just leave the cord connected and it worked for her.
I just uninstall it then install the new version Helen I assume that the bits left behind work with the new version