Hi

I have used Silhouette software for a number of years now without much issue.

I purchased a subscription and placed 2 orders.

When I went to recent download history all the files I bought said downloading, then waiting, they try again.
I tried numerous time without sucess.

I decided to update my software as I was on 3.6.57 so I updated to V4.2.279

All went according to plan, I think.

The files I bought still are not showing up in my library, so I went into my account and clicked on recover order next to each order but still they are not showing.

I am lost now

Anyone help???

Thanks Nicky x