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  1. #1
    cards only cattiegracie's Avatar
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    Can't get into the library using V.4.2

    I'm locked out of the library I'm using V. 4.2
    Of course as I don't usually sign in to Silhouette, I haven't a clue what my password is and I don't seem to be able to get a reminder.
    Any ideas????
    Grace
    Grace I'm getting there, 1 step at a time

  2. #2
    Dedicated Scrapper DJG's Avatar
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    I think you'd need to contact Silhouette America via their support here https://www.silhouetteamerica.com but they won't be there till Monday Grace. I would make a note of it when you change it because these update fixes seem to create a different problem each time

  3. #3
    cards only cattiegracie's Avatar
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    Thanks very much Doreen, I'll take note.
    Grace x
    Grace I'm getting there, 1 step at a time

  4. #4
    Dedicated Scrapper DJG's Avatar
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    Any luck Grace?

  5. #5
    Dedicated Card Maker - Limited Sponsor - Shirley Anne's Avatar
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    There is a link here to get your password reset https://www.silhouetteamerica.com/forgot-password

  6. #6
    cards only cattiegracie's Avatar
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    I'm just going to try it now, I'll try Shirley's suggestion first, if not I'll get in touch through your link Doreen, and thank you ladies x
    Grace I'm getting there, 1 step at a time

  7. #7
    cards only cattiegracie's Avatar
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    Quote Originally Posted by Shirley Anne View Post
    There is a link here to get your password reset https://www.silhouetteamerica.com/forgot-password
    This worked a treat, thank you Shirley xx
    Grace I'm getting there, 1 step at a time

  8. #8
    cards only cattiegracie's Avatar
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    Quote Originally Posted by DJG View Post
    Any luck Grace?
    That's me in now Doreen, Shirley's link worked perfect, it was so easy, thanks again Doreen xx
    Grace I'm getting there, 1 step at a time

  9. #9
    Dedicated Card Maker - Limited Sponsor - Shirley Anne's Avatar
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    Quote Originally Posted by cattiegracie View Post
    This worked a treat, thank you Shirley xx
    Pleased it worked Grace, sorry I didn’t see your post earlier but I’m away on holiday so only checking in occasionally at the moment.

  10. #10
    cards only cattiegracie's Avatar
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    Quote Originally Posted by Shirley Anne View Post
    Pleased it worked Grace, sorry I didn’t see your post earlier but I’m away on holiday so only checking in occasionally at the moment.
    Well enjoy your holiday Shirley, you can relax now, knowing that you have helped me haha haha xx
    Grace I'm getting there, 1 step at a time

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