Hi we are in need of help 😩. Recently bought a new computer and have been trying to use the craft robo with it but the cut button is greyed out. Worked ok on the previous windows 10 computer we had. Tried various downloads but no success. We have contacted graphtec but they are unable to help. We have been using the craft robo as we cannot get our cameo to line up correctly for cutting. Just feel like we are going round and round in circles. Can anyone offer any advice. I feel we should be using the cameo but my other half found the craft robo easier and all his designs are for the robo. He is getting frustrated at wasting sheets trying to get the cameo to line up. Thanks in advance for any help.