Wonder if anyone can help. I have several designs, which, according to my account on the Design Store website, I own, but they are not in my Library. I don't want to re download my entire library only the missing ones. I think they are from various orders but my Order History only goes back to 2016 and the one I am in urgent need of was published in 2009 so it may be that is when I purchased it. I changed from a PC to a Mac in 2016 so that may be why, though if so I don't understand, surely my history with Silhouette America should go back to the beginning regardless of which computer I am on? I've tried contacting Sil.Am. but there appears to be something wrong with their website as it won't accept my "Not a robot" selections and give me the 'Verify' so that I can click 'Send'. Modern life can be so frustrating, I am in urgent need of one of my missing designs but it seems I may as well go and bang my head on the wall as contact S.A. Be gratefull if anyone can help.
Shirley.