Oh it's not over yet. Hubby went to collect the McAfee this morning and was told they couldn't give it to him - the reason - data protection! Then they rang the other store who have the printer in stock and they are now saying they won't honour the agreement made yesterday for the reduced price.

I went on line and then found out the laptop has been reduced also this weekend and no-one mentioned that. I rang their head office and spoke to a great guy who has sorted everything and will compensate me for this ordeal. Of course, I still have to go to the store to collect the McAfee and another store further away to get the printer so it isn't over yet. But at least I found someone helpful who was quite shocked I think, at what I'd been put through. If all goes well then I can say that this guy will have restored my faith in the company. Watch this space...