My Gun is old - think i bought it around 2011.

I bought some of the 3M tape to use about a couple of years ago.

A friend always puts the new roll on for me but after a couple of uses with it, the tape seems to get twisted and refuses to glue anything.

Has anyone else had any problems with it?

I attempted to use it on Sunday, and my friend cleared the glue and paper and when she attempted to reload the roll, it was upside down - so the sticky glue was on the inside and not the outside of the tape. I really cannot afford to just throw the tape away. It was suggested I got in touch with 3M as I now have 2 rolls hardly used but upside down and 4 new rolls which I am sloth to use in case the same thing happens again.

Am wondering whether my Pink Gun has died in a sense that it refuses to roll.

Any thoughts?