Jus-Cutz A4 Die Cutting Machine

[BathBelle]

Yes, please Pippa!

[pippa]

From my experience It does not do what it says on the box Pippa. x

[SilverTiger2]

Still no joy with your refund, Pippa?

Have you contacted Trading Standards?

[pippa]

I have but it is a very slow process I am waiting for them to get back to me with further advice I really hope no one else has to go through this, thanks for continued support Pippa. X

[Wizadeborah]

They were at Stamperama on Sunday. They had brought stacks of machines but they still seemed to have them there when we left (near closing time). I had been very interested to see the demo but I read this thread before I went and lost faith in their customer service. I watched for a while out of curiosity.

The guy demonstrating, not Gordon, said you have to experiment with the pressure to find what works on your machine as they are assembled by hand and therefore each machine works slightly differently. Well, to me that means you could also have the odd 'duff' machine. All manufacturers must expect a percentage of rejects. Accept this, accept the customer's complaint, deal with it fairly, and you will get more custom. I don't feel happy paying out for this machine knowing that if I were to have a problem with it, I couldn't be assured of a full refund. (DH bought me a Vagabond which burnt out after a couple of uses, it was replaced, same happened after a month and I was given a full refund and replacement set of dies as one of mine was stuck in the sandwich!)

[pippa]

Hi there thanks for the info I have heard nothing from the company and have not received a refund I am still awaiting Trading Standards ringing me back so I can move forward with this I wonder if anyone who bought on Sunday is having problems? Pippa. X

[sharen mk11]

I wonder if anyone who bought on Sunday is having problems? Pippa. X

depends how many videos they have sat thru !!

And so much for even pressure - seems it's no better than the rest - you have to turn the dies and wiggle to get the best cut - nothing new there !

Hopefully they will have taken most of the stock home - so many people now following this thread - so many potential buyers - madness to leave it
un-resolved.

[costumes4dance]

Pippa, did you pay for the machine with your credit card?(sorry if someone has already suggested this). If so, you can contact the credit card company and let them know of the problem, they should be able to help you regarding a refund, as they are part of the contract with you and the shop....that's the short version of what my husband has just told me (he knows the rules and regulations). I also know of someone who has bought this machine recently and it won't cut anything in the centre of the machine, no matter what she tries. Debra

[pippa]

Thankyou for your help unfortunately paid by debit card have been in touch with my bank but they could not offer any help, do you know if the other lady who bought the machine has asked for a refund would be really interested as to how she got on hope she has better luck than me Pippa. X

[Kitty Crafts]

13 pages and 182 posts (first 10 posts were before yours) and nothing in your favour by the seller is absolutely ridiculous ... I really hope you get a positive outcome Pippa.

[pippa]

Thank you for that I understand from Trading Standards they are going to get in touch with him before the 27th ( his thirty day dead line ) so as soon as I hear something will update you all Pippa. X

[SilverTiger2]

Let's hope for a happy outcome, Pippa.

Naturally, when you do receive your refund, you will immediately buy another Jus-Cutz ??

[pippa]

But of course one in each colour Pippa. X

[pippa]

Just to keep you kind people up to date have not heard a word from anyone so how long we wait I do not know but as soon as I hear something will let you know Pippa. X

[playingwpaper]

I still find it hard to believe that OUAS are being so shortsighted in all this. What started as a comment from a customer to say she was struggling with the machine not doing all it was advertised as doing has descending into such horrendously large and bad press for primarily the company but also the machine.

Going to be a long time before someone says they're buying this machine and folk on forums don't instantly refer them to this thread along with recommendations for other machines and other shops.

I hope that it's all rectified for you soon Pippa.