Purchased Designer Studio Help

I wonder if any of you kind ladies could help me. I purchased Designer Studio amd when I go to put in registrion key, it won't let me do it, keeps saying this key is already in use, worked perfectly well before i had to reformat computer and set it back to factory settings, or does anyone know how I can find a contact number, I live in the uk, any help would be appreciated, thank you. :)

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Originally Posted by mags

I wonder if any of you kind ladies could help me. I purchased Designer Studio amd when I go to put in registrion key, it won't let me do it, keeps saying this key is already in use, worked perfectly well before i had to reformat computer and set it back to factory settings, or does anyone know how I can find a contact number, I live in the uk, any help would be appreciated, thank you. :)

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I think you would need to contact Silhouette America via their web page because the software is theirs, they might have to reset the code for you

thank you, i will try this:)

Is you problem sorted mags?