Help With Files Downloading, Waiting, Try Again

Hi

I have used Silhouette software for a number of years now without much issue.

I purchased a subscription and placed 2 orders.

When I went to recent download history all the files I bought said downloading, then waiting, they try again.
I tried numerous time without sucess.

I decided to update my software as I was on 3.6.57 so I updated to V4.2.279

All went according to plan, I think.

The files I bought still are not showing up in my library, so I went into my account and clicked on recover order next to each order but still they are not showing.

I am lost now

Anyone help???

Thanks Nicky x

Quote:

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Originally Posted by bikercat

Hi

I have used Silhouette software for a number of years now without much issue.

I purchased a subscription and placed 2 orders.

When I went to recent download history all the files I bought said downloading, then waiting, they try again.
I tried numerous time without sucess.

I decided to update my software as I was on 3.6.57 so I updated to V4.2.279

All went according to plan, I think.

The files I bought still are not showing up in my library, so I went into my account and clicked on recover order next to each order but still they are not showing.

I am lost now

Anyone help???

Thanks Nicky x

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I would contact silhouette America if the files still aren't there. Click the tab support on this link https://www.silhouetteamerica.com/software

Thank you

Do you know how to stop all the files syncing everytime you open up your software? Thanks

Quote:

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Originally Posted by bikercat

Thank you

Do you know how to stop all the files syncing everytime you open up your software? Thanks

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I've never had to sync my files thankfully so I've not come across that problem. If no one else can suggest how to stop the syncing I would ask SA about that too

I had a similar problem in v3.6.202 and made the mistake of going up to 3.8 no files appeared and my library was completely blank and continuously synching. I swiftly returned( after an initial panic ) to v3.6.202 and some of the missing files which would not download into my library earlier in the week were there.I am still missing 3 files but they have successfully downloaded to my hard drive but no images in my library.I do not use the cloud and I suspect that had some bearing on the issues.
However this incident reminded me to export my library to the hard drive and also to a usb stick.I had been distracted and forgotten to do so this year!